Job Title: District Manager

Location: Regional – Travel Required - Primary throughout the states of North Carolina and Virginia 

Preferred Work Locations:  Raleigh, Durham, Greensboro, Rocky Mount, South Hill.

Position Summary

The District Manager (Property Operations) is responsible for the performance, standards, and execution of multiple self-storage locations within an assigned district. This role leads and develops field teams (including technicians and site-level staff as applicable), drives consistent property readiness, and partners with leadership to deliver operational results.

A core focus of this role is vendor management and leadership execution—building strong relationships with contractors, ensuring service quality, managing timelines, and maintaining cost control—while setting expectations, coaching performance, and ensuring consistent operating standards across the district.

Key Responsibilities

District Leadership & Team Management

• Lead day-to-day district operations by setting expectations, providing clear direction, and holding teams accountable to performance standards.
• Supervise and develop technicians and other assigned district team members through coaching, training, ride-alongs, feedback, and performance documentation (in partnership with HR and leadership).
• Lead difficult conversations professionally and consistently, including corrective actions when needed.
• Build a culture of safety, urgency, quality, and operational excellence.

Vendor & Contractor Management (Primary Focus)

• Own vendor relationships for district maintenance and repair needs, including selection support, scheduling, scope-of-work definition, and performance oversight.
• Source, evaluate, and coordinate contractors for turns, repairs, preventative maintenance, and site improvement needs.
• Ensure vendors meet company requirements (insurance, safety, professionalism, timelines, communication expectations).
• Monitor vendor work quality through inspections, documentation, and follow-up to ensure issues are fully resolved.
• Partner with leadership to manage district-level spend, reduce repeat service calls, and improve vendor efficiency.

Property Standards, Compliance & Asset Readiness

• Ensure all locations meet company standards for curb appeal, cleanliness, signage, safety, unit readiness, and overall site presentation.
• Conduct routine property audits and inspections; identify gaps and drive corrective action plans.
• Oversee preventative maintenance programs (gates, fencing, lighting, cameras, HVAC, kiosks, access systems, locks, etc.).
• Escalate urgent risks and coordinate remediation plans to protect assets and operations.

Hiring, Staffing & Performance Planning

• Support recruitment and hiring for technician and site-level roles by partnering with HR and Operations leadership.
• Participate in interviews, provide hiring recommendations, and support onboarding and field training plans.
• Plan district coverage for PTO, vacancies, and high-need locations to maintain continuity and standards.

Reporting, Metrics & Cross-Functional Partnership

• Provide consistent reporting on district performance, site conditions, vendor activity, recurring issues, staffing needs, and operational risks.
• Track recurring maintenance issues and implement process improvements to reduce downtime and costs.
• Partner with leadership, finance/accounting (as needed), and cross-functional teams to ensure vendor billing accuracy, service completion, and documentation.

Qualifications & Skills

• 3+ years experience in property operations, facilities, maintenance leadership, multi-site operations, or self-storage operations
• Demonstrated leadership ability: coaching, accountability, team development, conflict resolution, and performance management
• Strong vendor management capabilities: scoping, scheduling, quality control, service follow-up, and cost awareness
• Excellent communication skills with ability to lead professional conversations with employees, vendors, and leadership
• Highly organized with the ability to prioritize across multiple sites and competing operational needs
• Comfortable with technology and reporting systems (work orders, inspections/audits, documentation tools)
• Valid driver’s license with acceptable driving record; ability to travel frequently

Success Measures (What “Great” Looks Like)

• District sites consistently meet standards for readiness, cleanliness, safety, and compliance
• Vendor work is completed on-time, on-budget, and to quality expectations with reduced repeat issues
• Technician/team performance improves through coaching, training, and consistent accountability
• Issues are identified early, escalated appropriately, and resolved with documented follow-through
• District maintains strong operational continuity through effective staffing, planning, and leadership presence

Work Environment & Physical Requirements

• Field-based role with frequent travel, driving, and on-site inspections
• Ability to lift/move materials, climb ladders, bend, kneel, and work indoors/outdoors as needed